We take warranty seriously. A warranty is an assurance that our products are free from defects, fit for use, and surpasses all statutory manufacturing national standards. Unlike store-bought cheap wooden blinds which are commonly made of composite wood, Architectural Plantation shutters are 100% American lumber. As a member of the Architectural Woodwork Institute we subscribe to the quality standards outlined by the world’s leading recognized authority on woodwork.
Architectural Plantation Shutters custom shutter structure and painted finish are warranted against manufacturer’s defects for the lifetime of the buyer for as long as they reside in the home.Architectural Plantation Shutters will repair or replace manufacturer and installation defects at our discretion, free of charge. Warrantees are limited to: original customers with original purchase contracts; custom shutters receiving normal care and maintenance; and shutters remaining in their original opening locations. Manufacturer and installation defects do not include normal wear, minor fading, moisture damage, misuse, or abuse. Architectural Plantation Shutters are manufactured to industry standards. Minor imperfections or blemishes not easily noticeable under ordinary lighting conditions in normal installations are not considered defects. Warp of any component that does not exceed 1/32″ per foot will not be considered a defect.This warranty does not include any conditions or damages caused as a result from accidents, alterations, misuse, abuse, misapplication, exposure to the elements, fire, flood, improper maintenance, failure to follow use or care instructions, or acts of God. This warranty does not cover any servicing costs incurred for installation adjustment or minor repairs (such as staple replacement) or conditions characteristic to the product caused by normal wear and tear.
Natural wood shutters with transparent wood stained finishes will fade and therefore no warranty is implied for these type stained natural wood finishes. A Note on Moisture Damage: Architectural Plantation Shutters custom shutters are constructed of kiln-dried wood containing no more than 8% moisture by weight. Kept reasonably dry, this wood will maintain its pristine state across a normal lifetime. Exposed to moisture, our wood tends to resist absorption as it is a close-grained wood and is finished with multiple layers of water-resistant paint and/or sealer. However, over time and with repeated exposure, even the best seals break down. The likeliest sources of repeated exposure include showers, sinks, open windows, broken window seals and air conditioning vents.
Evidence of moisture damage may include swelling, cracked wood, cracked paint and discoloration. In extreme cases, hardware may rust and panels may no longer operate properly due to expansion or misalignment from swelling. Moisture damage voids our structure and finish warranties. Moisture-damaged custom shutters can be refinished, but the repairs themselves cannot be warranted as there are no practical methods for removing moisture from damaged panels.